User Support Center

Quickly find answers in the articles below or enter keywords in the search field to refine your search.

Science/Clinical Questions (Gear Head Icon) - TESTS Section

Last Updated: Nov 02, 2017 10:48AM EDT
If you cannot advance to the next section of the case, it is likely one of these are keeping you from moving forward.
1. You have not completed all the exercise questions in the current section of the case. (see below)
2. You have not clicked the "Next: Get Clinical Feedback" button when in learning mode or "Submit" button when in test mode. This button will be located at the bottom of the page.

Exercise questions:
Anywhere you see a blue "brain" or "gear head" icon, be sure to click and answer all associated basic science questions. Be sure to “Evaluate” each question before moving on to the next question.
If you are in the "Tests" results section, make sure you review each of the test results and look for the brain icon.  The brain icon may not appear for every test result.  If you try to advance/move to the next section, the pop up window will direct you to the tests which have the brain icon which have the associated clinical questions. You have to complete these questions before proceeding to the diagnosis section.  

When you are in the TESTS tab and ready to click the "Next" button

If you have not completed the required Basic Science Questions (Gear Head Icon) you will receive a pop up message telling you what Test Results have the questions you need to complete. Click "OK."
Finding the gear head icon
Select the Test Result that was displayed in the pop up message to find the Gear Head Icon located to the left of the Test Results.

Need more help?

We are investigating an issue with searching history questions. If you are unable to locate the question you are looking to ask your patient, please use the Category Folder.




Internet Explorer will no longer work and please use another browser such as Google Chrome.

    Submit a support case.

    Help Desk Hours


    Monday - Thursday 24 hours
    Friday Closes at 5pm PT
    Saturday 8am-5pm PT
    Sunday 8am-5pm PT
-->
5b02955bc4ddd5b9cdfe68c1ec27f80c@i-humanpatients.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete