User Support Center

Quickly find answers in the articles below or enter keywords in the search field to refine your search.


  • Small or Missing BP meter (sphygmomanometer)

    You may not see the Sphygmomanometer when you click on the meter icon in the Physical Exam tab due to the size...

    Sep 15, 2018 09:01AM EDT
  • Case boxes are too big or text is cut off

    If you experience the case boxes such as the patient image or history taking boxes are too large and unreadabl...

    Apr 25, 2018 03:46PM EDT
  • Missing Patient

    Can you hear your patient but can't see them? This may occur due to an issue in the browser you are using. Clo...

    Aug 02, 2017 11:19AM EDT
  • Missing scroll bar

    If you are using a Mac, you may have noticed the scroll bar is missing or hidden. You can make this scroll bar...

    Apr 25, 2018 03:41PM EDT
  • Case is freezing up, crashing, or patient isn't loading

    i-Human is a cloud-based program. Freezing up, patient not loading, or crashing is usually caused by a slow/no...

    Jan 09, 2019 01:02PM EST
  • Viewing - Accessibility Options

    Nov 29, 2016 03:54PM EST
  • No sound

    If you are experiencing issues with sounds such as not being able to hear the patient breathing or when auscul...

    Jan 03, 2018 10:56AM EST
  • Authorization Error when accessing Assignments

    Receiving an error? Server Error in '/" Application Redirected to your school portal Authorization Error when...

    Apr 25, 2018 03:40PM EDT
  • Patient not answering questions

    Your case may be set so that your patient will only answer a set number of questions. If so, when you reach th...

    Jan 28, 2019 02:41PM EST
  • 502 Error

    If you are receiving a 502 Gateway error, something may have gone wrong in your operating system, browser, or ...

    Feb 07, 2019 02:57PM EST

Need more help?

We are investigating an issue with searching history questions. If you are unable to locate the question you are looking to ask your patient, please use the Category Folder.

Internet Explorer will no longer work and please use another browser such as Google Chrome.

Wishing you and your family a Safe & Happy Thanksgiving! We will be closed on Thanksgiving, November 28th and will be open from 8 am - 5 pm PT on Friday, November 29th.
    Submit a support case.

    Help Desk Hours

    Monday - Thursday 24 hours
    Friday Closes at 5pm PT
    Saturday 8am-5pm PT
    Sunday 8am-5pm PT
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found