User Support Center

Quickly find answers in the articles below or enter keywords in the search field to refine your search.


  • Virus | Software Download | Adobe Flash

    i-Human does not require any software or downloads. If you are prompted to download, please decline. i-Human ...

    Apr 29, 2019 05:46PM EDT
  • How to update your browser

    You can check your systems compatibility - Check your current system now! For steps on checking updates for ...

    Jul 24, 2015 02:42PM EDT
  • Can I leave a case before submitting it?

    Yes, you can close a case at any time while you are working on it and return to where you left off when you re...

    May 28, 2019 03:55PM EDT
  • Differential Diagnoses Disappearing

    Why do some of my differential diagnoses disappear when I advance to the ranking screen? i-Human cases select...

    Oct 11, 2017 10:59AM EDT
  • Missing Hypotheses

    I noticed the hypotheses I chose are not showing when I'm ranking my hypotheses. After you select your hypoth...

    Nov 29, 2016 03:27PM EST
  • Construct diagram in Basic Science & Clinical Questions

    Basic Science & Clinical Question - Construct Diagram - View a quick video at the following link: Construc...

    May 01, 2017 09:19AM EDT
  • SOAP Notes

    Your instructor will direct you on how they would like you to submit your SOAP notes. Please direct any questi...

    Apr 25, 2017 07:26AM EDT
  • Add or delete DDx

    If you have the DDx icon in the light blue column to the left of your patient, you can begin adding your DDx i...

    May 28, 2019 04:10PM EDT
  • Refunds

    i-Human Patients is a non-refundable program. Please make sure you are required to use i-Human for your course...

    Oct 03, 2017 09:55AM EDT
  • Testing internet speed

    You can test your internet speed using your service provider's speed test tool or use the following steps. ...

    Aug 02, 2019 02:43PM EDT

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